Frequent Asked Questions (FAQ)
Country
Delivery available within the United Kingdom only.
Order Processing Time
We process every order within 1-3 business days after placement.
Delivery Time
After processing and shipping your order, you can expect to receive your products within 6-9 business days at destinations in United Kingdom.
How Can I Track My Order?
Once your order has been shipped, you will receive a confirmation email with your order number. You can check the status of your order at any time on our 'Track Order' page by entering your order number.
Shipping Costs
Shipping is always free. No additional fees will be charged, regardless of the size or weight of your package.
Return Policy
To qualify for a return, your product(s) must be in new condition and within 30 days of receipt. Please follow these steps to process your return:
- Contact our customer service team at info@williamsplymouth.com with any questions you may have.
- Our team will provide you with the return address.
- Package and return your item(s). Please note that you are responsible for providing the return shipping label and for the return costs.
- Our team will keep you updated throughout the return process.
- Once we receive your return, our team will notify you.
- Your refund will be processed within 5 business days.
Please refer to our Return policy for more information.
Are There Exceptions to the Return Policy?
Yes, there are some exceptions, such as partial refunds for used products, damaged items, or items not in their original condition. Please refer to our Return policy for more information.
How Can I Contact You If I Have a Problem with My Order?
If you have any problems with your order or questions, please contact us via our contact page. We will do our best to respond to your inquiry quickly.
Contact Information:
Email: info@williamsplymouth.com
Or visit our contact page.
Company Information:
Williams Plymouth
Address: 4 Princes Street, London, W1B 2LE, Greater London, United Kingdom
(Our business address does not serve as a return address. Packages sent here will be rejected.)
Email: info@williamsplymouth.com
Contact page: https://williamsplymouth.com/pages/contact
Company no.: 14562754
Phone number: +31620921118 (no customer support)
Our customer service team is available Monday to Friday from 9 AM to 5 PM.